Below is information on resources available while you are working remotely.
Accessing SAU Network
Saint Augustine’s University will allow you access to your desktop by setting up a VPN connection. Staff can request VPN access by visiting the link here.
Collaboration
Microsoft Teams is a messaging app for your organization—a workspace for real-time collaboration and communication, meetings, file and app sharing, and even the occasional emoji! All in one place, all in the open, all accessible to everyone.
Activate Microsoft Team
We recommend that you download a Microsoft Team on desktop as soon as possible.
Teams is available as a desktop app for Windows and Mac. There are also Teams mobile apps for iOS and Android. You’ll get more features for meetings and notifications when you use the apps.
i. Quick Reference Guide for Microsoft Team
ii. Additional information: http://docs.microsoft.com/en-us/microsoftteams/enduser-training
Setup your SAU email account here and on all of your devices.
Student Learning Technologies
SAU utilizes My Falcon Landing Portal and Blackboard as tool to deliver online courses.
Faculty Portal
The Faculty Portal allows faculty to upload syllabi, upload assignments, register students, check attendance, submit grades, etc.
If you do not have a My Falcon Landing account or experiencing problems, please submit a support ticket to support@rrmbaojie.com.
When submitting a question, problem or help, please be as descriptive as possible. This will help us help you. If we cannot solve the support ticket, the ticket will be escalated to the next level of support.
Student Portal
The My Falcon Landing Student Portal is a powerful, easy-to-use tool that offers the highest level of security to ensure the confidentiality of students’ sensitive data. Students can register online, check their grades, and submit resumes online anytime, anywhere.
If you do not have a My Falcon Landing account or experiencing problems, please submit a support ticket to support@rrmbaojie.com.
When submitting a question, problem or help, please be as descriptive as possible. This will help us help you. If we cannot solve the support ticket, the ticket will be escalated to the next level of support.
Blackboard
Blackboard is a web-based virtual learning environment and learning management system. Get all of your assignments, tutorials, and learning tools on this platform.
If you do not have a Blackboard account or experiencing problems, please submit a support ticket to bbsupport@rrmbaojie.com.
Learning Technology Support
Any students who need help accessing email, MyFalconLanding, Blackboard, or Cengage should use these resources for support:
- Email and Network login: Support@rrmbaojie.com
- Blackboard: 1-844-590-7562 (24/7 toll-free help!)
- Cengage: 1-800-354-9706
Students and instructors can also download the Blackboard Learn and Microsoft Teams apps in case there are internet outtages. These apps will work with phone data. The login information on the apps will be the same as the login information on other devices.
Library Resources
Help Desk
Students can ask the library staff ANY questions via the virtual Help Desk.
Just email libraryhelpdesk@rrmbaojie.com
Library staff are here to help!
- Ms. Syeda Quadri, Library Information Specialist–squadri@rrmbaojie.com
- Ms. Tanya Williams, Interim Director of Library Services–twilliams@rrmbaojie.com
Research Databases
Research databases can be accessed from the library website.
http://kd8z.rrmbaojie.com/research-databases/
If students have questions regarding these databases they can reach out to libraryhelpdesk@rrmbaojie.com. Passwords to these databases can be found HERE.
Distance Education Access
SAU’s Distance Education page provides access to library resources for online students as well as on-campus students.
Tutoring Resources
The Write Place
The Write Place offers writing assistance at any stage of the writing process. Aid is provided that identifies writing issues and clear directions are given on how to make writing improvements. Through personalized, one-on-one consultations, writing ideas will be discussed with the goals of alleviating writing fears, promoting creative ideas, and making the practice more enjoyable. To schedule an appointment email wbrown@rrmbaojie.com or thewriteplace@rrmbaojie.com.
Links to Free Software
Microsoft Office
You can download Microsoft office by visiting www.office.com and sign in using SAU account.
Math & Engineering
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Software Links Important Information R http://www.r-project.org/ N/A R studio http://rstudio.com/ N/A AutoCAD http://www.autodesk.com/education/free-software/autocad AutoCAD Setup: Please use your student email address for creating an Autodesk Account. Note: you must use an email address that ends in .edu (institutional based email address) for accessing the free educational AutoCAD software.
CIS
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Software Links Important Information Visual Studio 2017 http://visualstudio.microsoft.com/vs/older-downloads/ Visual Studio Setup: Please create a Microsoft account if you will be using any Visual Studio Community versions. Note: Visual Studio Community 2017 and 2019 would not work without a Microsoft account. Visual Studio 2019 http://visualstudio.microsoft.com/vs/community/ Java http://www.oracle.com/java/technologies/javase-downloads.html Java Setup: Please Create an Oracle account if you will be downloading any Java SE or SDK software. Oracle Database Express Edition http://www.oracle.com/database/technologies/xe-downloads.html Oracle Database Express Edition Setup: Please Create an Oracle account if you will be downloading any Oracle Database Express Edition software. Jgrasp http://www.jgrasp.org/ N/A Veyon http://veyon.io/ N/A Virtual Box http://www.virtualbox.org/wiki/Downloads N/A Wireshark http://www.wireshark.org/download.html N/A
General
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Software Links Important Information Adobe Reader http://get.adobe.com/reader/ N/A Chrome http://www.google.com/chrome/?brand=CHBD&gclid=EAIaIQobChMI4bOMx-Kh6AIVWdyGCh1Dkw0eEAAYASAAEgLECfD_BwE&gclsrc=aw.ds N/A
Frequently Asked Questions
When will I be able to return to in-person learning in these buildings and why is this being addressed at this time?
We are working to address the needs of these buildings and plan to return to in-person learning at the start of the Spring Semester.
How do I get my technical needs addressed?
Information Technology
Blackboard Support
WiFi Support (Residence Halls)
Apogee ResNet Register at http://st-aug.apogee.us/ or scan QR Code. Support is available 24/7. Call, text, chat, or email directly from your account. 833.548.7745 or TEXT: “ResNet” to 84700
Accessibility
Dr. Tiffany Tuma, Dean of University College tctuma@rrmbaojie.com or 919.516.4101